Banking

To succeed in the new economic environment, banks must not only avoid excessive risks, but also rebuild and strengthen client trust and mindshare.

Smart banks in both emerging and mature markets should invest in sophisticated insight to specialize their operations and offer products and services at prices that are aligned with their clients' needs. Specifically, banks should leverage their insights to better manage risk, become more client centric, and enhance operations by reducing or avoiding complexity.

While mature market banks should focus on eliminating complexity and reducing costs, banks in emerging markets need to diversify their income sources, while maintaining costs. And banks worldwide need to invest in analytics to help them specialize operations and deliver superior products and services that best meet their clients' needs.